1. What is Pre-order?
It means that Kozzy Closet will produce the shoes based on your order, and it may takes
sometimes for the shoes to be ready. The production time for each order takes 14 working
days. However, you can come to our Shoe Studio to see if there is any ready stock shoes
available in your size. We are applying pre-order system so that you will get exclusive
pairs of shoes fitted to your need. We want exclusivity for your feet.
2. Are those photos in Kozzy Closet website the real thing?
Yes, we only display Kozzy Closet’s own production in this website. Therefore, every
photographs in this website is our own products, using Kozzy Closet’s and customers’
designs. These photographs are taken by our photographer in our own photo studio. We
don’t grab them from google or any other person’s photographs.
3. How to order Kozzy Closet shoes?
You can see our store menu. (alurnya dijelaskan, nunggu store dari awe kelar)
4. Can I order shoes using my own design?
Yes, you can! We have a customizing feature in this website: “Make Your Own Custom
Simply go to the menu and fill out the form. Don’t forget to attach your design image link
and complete the contact form. Kozzy Closet designers will soon contact you to discuss
5. How similar will the custom shoes be, compared to the original design?
It really depends on the design and the alteration you want. A small change in a shoe
design can result a dramatic effect for the final product. For example, you show us a
12cm heel shoe and you want to make a 5cm heel based on the design, the shoe shape of
course will be different, and it will affect the whole look of the shoes. However, we can
guarantee that there is no two exactly the same shoes due to our handmade process. We
offer you the most similar materials and shapes to the design, which are available in our
6. How much does the shipping cost?
We are using PCP and JNE for shipping in Indonesia (PCP is our default local shipping).
And we are using EMS, Fedex, DHL for worldwide shipping (EMS is our default
worldwide shipping). The shipping cost is directly shown in your shopping cart. However
sometimes we have free shipping promotion, so please check out our website time to time
for the best offer.
7. Where do you manufacture the shoes?
We are manufacturing the shoes in our workshop in Malang, Indonesia. And soon, the
workshop will be open for you to see the shoe manufacturing process.
8. How is your sizing measurement?
We are using standard Indonesian woman size.
|Size||Foot length (cm)|
Since our return policy do not cover size troubles, please do measure your feet carefully
and tell us which size you are choosing. Or, you can tell us your regular shoe size. The
best way to find your perfect fit is trying on our shoe sample in The Shoe Studio (Jl.
Bukit Tanggul S-1/48 Tidar, Malang, East Java, Indonesia), or by sending us your best
fit shoes, so that we can find the best size for you. We are also very open to help you find
the best fit, just contact us at firstname.lastname@example.org.
If you have special condition shoes (e.g. very narrow feet, sticking out bone, etc) we can
also make you a special sizing for you. To do this, we have to make a new shoe last (the
shoe molding) especially for you, therefore it may take longer time and extra costs.
9. What if my shoes don’t fit even after I follow Kozzy Closet shoe measurement?
The risk of buying shoes online is that customers don’t get to try them on first. Even
when the shoe length fits accordingly, there might be a risk of shoe width that might be
too small for you. Your first purchase might be risky, but your next purchases should
be safe with us given that you have seen & tried the shoes for yourself. We really hope
customers can understand this fact, that this is a risk of any type of online transactions.
10. How long do I have to wait to receive my shoes?
The estimated production time is 14 working days. After receiving your order &
payment, we will send a production order to our workers. They will need around 8-9
days to produce your shoes, depending on the complication of the design (if you design
it yourself) and the queue orders. However, since we operate on a made-to-order basis,
at times there might be delays due to production challenges or supply shortages. Kindly
note that our “Estimated Time Delivery” is estimation, therefore delivery dates can be
faster or slightly later.
We will always try to choose the best shipping company to ensure on-time delivery. But
once the shoes are shipped, we will inform you the shipping track number, and it is the
shipping company who is responsible for your package. However, we are able to help
you controlling and tracing the shoes.
11. How do I pay my shoes?
Our payment method is using 70% down payment to secure your order. It means that
after placing an order and receiving confirmation, you have to pay at least 70% for the
total order cost (include the shipping cost). You will pay the rest 30% after you receive
the notification that your shoes are ready to be shipped.
Note that we will only process orders after you confirm the 70% payment, and we will
only ship shoes after you confirm the 30% payment. We will only wait for you to pay the
30% for only 2 weeks. After 2 weeks, you will not be able to get the 70% back, and the
shoes are becoming our property.
For payment, we are receiving bank transfer through Bank Central Asia and Bank
Mandiri. We are also receiving PayPal and Western Union.
12. Can I return the shoes
We only accept return for damages caused by Kozzy Closet, not by the shipping
company. Kozzy Closet accepts returns 2 days maximum after the shoes get to you.
Kozzy Closet doesn’t accept returns which are caused by:
- Size mistakes, except when you have tried on our shoe sample, and your shoes turn out
different to the sample you tried on. .
- Shoe detail mistakes when the details are not stated in the order form.
- Last minute mind changing – that is when people decided the model might not suit them
only after the shoes arrive.
For returns goods shipment, Kozzy Closet will pay for the shipping cost from Kozzy
Closet to customer’s shipping address after the shoes get altered. For the shipping cost from customer’s shipping address to Kozzy Closet must be on customer’s expenses.
13. Are Kozzy Closet only available online?
No, you can also find us in The Shoe Studio. It is located in Jl. Bukit Tanggul S-1/48
Tidar, Malang, East Java, Indonesia. In The Shoe Studio you can also find Kalmadin
Shoes, our premium handmade shoes for men. In The Shoe Studio, we provide shoe
sample for you to fit the size, and we offer you design consultation session. However,
The Shoe Studio is only by appointment, you can contact us at email@example.com
or +628563520503 to set a date.